Terms & Conditions

We thank our customers for their patronage. At this time we need to remind customers that we enforce our policies in order to maintain consistency and customer expectations. Please be aware that our policies are consistent with industry standards in general. Policies may be revised from time to time and will be updated on this site accordingly:

 

1) A twenty-four hour cancellation policy is in place for all escape rooms. Inclement weather and power outages at the facility will be the only exceptions.

 

2) If you are late for your Escape Room experience, your time will still start as scheduled. You will have your remaining time to play once you arrive.

 

3) If you appear intoxicated you will not be allowed entry into the escape room and will forfeit your admission fees.

 

4) Any deliberate damage caused by patrons to our rooms will be billed directly to the person causing the damage. The person will also forfeit admission fees and will be expected to leave our facility.

 

5) No pictures or recordings are allowed in the escape rooms

 

DISCOUNTS
Group discounts apply only to groups of 20 or more attending at the same time on weekdays Monday to Friday between the hours of 9 – 4 p.m.
Military discounts are for individual military personnel (active or retired) who can provide photo I.D.

 

With these policies our goal is to ensure that our customers have an enjoyable time and know the general rules while management maintains consistency in enforcing the rules.

Privacy Policy

Copyright 2016 © Perplexcity Inc. Within All Rights Reserved PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEB SITE. USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE, DO NOT USE THIS WEBSITE.

 

This privacy policy applies to your use of the www.perplexcity.ca. Your privacy and security are important to us. Please read this Privacy Policy carefully to understand how we will use and protect the personal information you provide us. We will not share your personal information with anyone except as described in this Privacy Policy. We do reserve the right to make changes to this Privacy Policy from time to time, so please check back periodically.

 

  1. WHAT INFORMATION WE COLLECT FROM YOU.

 

1.1 Our primary goal in collecting information from you is to provide you with an efficient and helpful experience while using the Website. “Personal Information” will be collecting refers to information that lets us know the specifics as to who you are and which can be used to identify, contact or locate you. We may also collect and use Personal Information to verify your identity when you are making purchases via the Website. Examples of Personal Information include your first name together with your last name, your credit card number, your mailing address and/or email address, and your phone number. Generally, we collect Personal Information when you use the Website to purchase a gift certificate, book an escape room or submit a testimonial.

 

(a) For visitors who provide testimonials or other feedback, we collect your first and last name and any content included.

 

(b) For customers purchasing gift cards/booking a room. If you make purchases online, we will collect and maintain your name, email address, mailing address, telephone number, purchased product information, and IP address. If you purchase a gift certificate online, we will also collect the name, email address, mailing address, and telephone number of the recipient. Before confirming your order, you will have the opportunity to review the order form and make changes and additions to the information it contains and these changes will automatically be kept for future use. If you cancel an order or do not complete an order, we may collect and use any email address or other information that you have entered as we would collect and use it if you had completed an order.

 

2.0 Disclosure of Personal Information.

 

(a) General Rule. Except as otherwise stated in this Privacy Policy, we do not sell, trade or rent your Personal Information collected on the Website to others. We do not disclose your Personal Information to any third parties.

 

3.0 Contact Us. If you have any questions about this Privacy Policy, the practices of our Website, or your dealings with our Website, please contact us by sending an email to: info@perplexcity.ca.